Our colleague tried to reset his password but no e-mail reached him. I checked exchange e-mail record but there have been no e-mail rejected/failed related to his e-mail address. We would like you to check your e-mail record as sender and please advise how we should inform his e-mail address.
Your kind cooperation will be appreciated.
👋 Hello
As a first step, please have him check this article: Troubleshooting Issues with Email Notifications. It provides some helpful steps to resolve the issue, such as checking the spam/junk folder, verifying the firewall or email security policy, ensuring the email isn’t on the suppression list, and more.
If he’s still unable to receive the email to reset the password, please advise him to submit a ticket to our Product Support team for further assistance.
Looking forward to having this sorted out. 😊
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
