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Question

Other people cannnot access the file and folder links that I created

  • May 27, 2025
  • 2 replies
  • 15 views
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When I sent email to other company person who corabolate on BOX, the box file link in the email did not work with error message.

Our company colleagues can open the links.
It had been able to work without any problems until then.
Please tell me how to deal it.

 

    2 replies

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025
    Hello,
    Box File Link Issue
    Suddenly, external collaborators can't access Box file links via email. dollar tree compass 
    Quick Checks:
    1. Verify file permissions: Ensure "People outside this organization" can view/edit.
    2. Check sharing settings: Confirm "Allow access from outside this organization" is enabled.
    3. Review collaboration settings: Ensure external users are allowed.
    Solutions:
    1. Re-share the file with the external collaborator.
    2. Update file permissions to "Public" or "Anyone with the link".
    3. Confirm the collaborator's email address is correct.
    Additional Steps:
    1. Contact Box Support to investigate.
    2. Verify your company's Box configuration and security settings.
    Reference:
    • Box Support: Sharing Files and Folders
    • Box Knowledge Base: Collaboration Settings
    Try these steps and let me know if the issue persists!

    Best Regards,
    Gary Byers
    C
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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi there, 

    Welcome to Box community!

    Kindly make sure that you are providing them the correct "Shared link" so that they can access the link without any error.

    When you create a shared link, you have these access permissions from which to choose:

    • People with the link:  Anyone with the link can access the item and no Box account is required. For extra security, you can also set a password or expiration for the link, as well as restrict download and/or preview access for link viewers.
      • Password-protected shared links are available to all paid Box User accounts.  All passwords for open shared links require at least eight characters, and should contain at least one uppercase letter, number, or special character.
    • People in your company:  Only people who: 1) are managed on a Box account (Starter and above); (2) have an email address that matches a domain registered with Box for the account that created the link, can access the link. For example, if acme.com is a registered domain on your account, all managed account members with an email address ending in acme.com can access this type of link. People who do not match a domain listed on your account cannot access the link, even if they are managed members on your account.
      • When accessing the link, collaborators must log in to Box to verify their identities. People in your company is disabled if you do not have a valid business domain registered with Box.
      • Collaborators in the folder can also access content if People in your company is selected.
    • Invited people only: Only people invited to the folder or file can access the content. Collaborators already have access to their content, but can easily direct one another to a specific file or folder using the shared link.

    Reference: https://support.box.com/hc/en-us/articles/360043697094-Creating-Shared-Links 

    Thank you for posting!

     


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