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Question

Opps! we cannot seem you find the page you are looking for

  • May 22, 2025
  • 2 replies
  • 38 views
C
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Good morning I am having trouble opening anything on box ATM just get the above message. I can find the file and it shows in the search bar but when I click it I get that page?

    2 replies

    C
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    I seem to be having a similar problem I think. I am trying to create a new PowerPoint file and it just says 'launching' but then does not do anything. The named file is showing in my Box folder, however it says that it cannot be opened and a similar message to yours. It lets me open it to edit and it says saved, however, when I then go to reopen it I get the same error message. I was wondering if there was a known error with this at the moment or if there is something wrong with my individual account! 

    C
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    Hi Kelly and Michael, 

    Welcome to the Box Community, I'm happy to help!

    The issue that you encounter may be related to this article: https://support.box.com/hc/en-us/articles/360043693194-Unable-to-Access-Content-User-Signed-into-Wrong-Account 

    Please follow the recommended steps on this article to resolve this on your end.

    If you have any questions, please let us know and we will do our best to help you!

    Best,

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