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Question

Opening uploaded documents

  • May 22, 2025
  • 1 reply
  • 5 views

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I am able to upload documents on Box, but when I try to open some of the documents I am getting an error message.  Please assist with helping to open these documents!

 

Thanks,

1 reply

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Hi there, 

Welcome to the Box Community! 

To check, may I have a screenshot of what it looks like on your end? in the meantime, please try to use another browser or clear your cached data. Please see this article: 

https://support.box.com/hc/en-us/articles/360043695214-How-Do-I-Clear-The-Cache-And-Cookies-In-My-Browser-

Thanks!