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When I am going to open docs or excel via office out of my box cloud, it doesn't work. Then it opens a page with the message that the page cannot be found. How can I fix that?

Hi there, 


Welcome to Box Community and glad to help! 


Can you try the steps below and see if that would help fix the issue, 


If the issue persist, please take a screenshot of your error and attach it here. 


Thanks for posting! 


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