Skip to main content
Question

Open a support ticket - not able to add user because "Email already used in a Box account but not associated with an enterprise."

  • May 23, 2025
  • 1 reply
  • 11 views

Forum|alt.badge.img

I am not able to add a user because "Email already used in a Box account but not associated with an enterprise."  

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

I cannot add the following emails to my user group.

tphan@mlarchitecture.com and atan@mlarchitecture.com

can you free these up so i can add them please.