I have also been trying to look for this, but perhaps we just post here?

Hi Jessica,

Welcome to Box Community! 

I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

Thanks for posting! 

Hey, I am also having trouble opening a ticket. Do you know where I can do it?

Is there even a "Product support" team?  I can't seem to find answers or help, and it appears I am not the only one. Very disappointed. 

I have the same problem.  If the answer isn't in the community how do we open a support ticket with customer service?

Same issue. I have a message that pops up that says "

Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue." When I click on the link I go to the main support page, but I don't see where I'm supposed to open support case.

I found it:

https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://account.box.com/

Bonnie, THANK YOU SO MUCH FOR THIS as I am having just as much trouble as everyone else in finding where to submit. The other companies my employer has contracts with have dedicated support channels that are front and center and easily accessible, and this has been so frustrating. You are my hero!