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Oops! There's an error due to insufficient permissions

  • May 22, 2025
  • 1 reply
  • 67 views
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I have an external user who is able to upload files as a Viewer Uploader but was receiving this error message when trying to upload a file.  She was finally able to upload the same file to a different folder, but why was she receiving this error message?

    1 reply

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    Hi David, 

    Welcome to the Box Community!

    Can you please confirm if the affected user is using the "Upload New Version" button when uploading to your folder?

    When it comes to the Viewer Uploader collaboration level, Viewer Uploaders cannot modify file names nor delete files. They can only edit files using Box Edit, or continue to use the manual process of download, edit, and re-upload. With this in mind, what your users are experiencing is expected behavior.  

    The Upload New Version feature allows users to select a completely different file to upload, which goes against what Viewer Uploaders are allowed to do.

    Here is an article with more information on collaboration levels in case you'd like to look more into this: https://support.box.com/hc/en-us/articles/360044196413-Understanding-Collaborator-Permission-Levels

    Let me know if you have any questions and I will do my best to help you!

    Regards,

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