Skip to main content

Hi,


im migrating to box from dropbox. In dropbox drive I had the option of having 2TB of files visible on my 500gb harddrive, by rightclicking on the folders and selecting the option "only online". So only when i actually needed a file I would rightclick the relevant files/folders and select "make available offline". Dropbox Drive would only then download the requested files onto my harddrive.


I have spotted the same rightclick-option in box drive, too. Downloading files works fine. But when i then click on "only online", box drive only syncs the files with box.com, but still leaves them on my harddrive, making it impossible for me to view 2TB of files on my 500gb harddrive.


I must be doing something wrong, because the option "only online" is existent, but somehow its not working.


MacBook Pro M3
Sonoma 14.1
Box 2.32.142


Thank you for your help,

I have read similar articles here in the support forum of box.com, but the only solution i could find was "create a support ticket" which I apparently can't - because im always redirected to the forum when i click on the link. Thank you for your understanding and sorry that Im probably asking a question which might seem stupid :-D

Hi there, 


Welcome to Box Community and glad to help!


To remove your folders off of your local disk space. Kindly log out of Box Drive as it deletes your Box Drive cache. 


To logout from Box Drive: 


  1. Navigate to the search menu by going to the menu bar and clicking the Box icon.
    • Alternatively, you can use the keyboard shortcut Ctrl + Option + Cmd + space.


  2. Click the gear icon, and from the list that displays click Log Out.  

Hope it works! 

Hi, 


thank you very much. It help so far as that the files disappear from the harddrive. 


After restarting BOX DRIVE all files were backed in the cloud only. Perfect, BUT after i now make files available offline i again can't make them "online only". I again have to reset the Box-Cache. 


This is a workaround, but can't be the solution. I wonder, why that is..


Is it possible, that it's connected to the OS?


Also, does anyone possibly know if i have to pay monthly to be able to contact the support directly? For now I am a free user but im looking for a cloud space of 10 TB so I will be required to make a payment anyways. Still, for now i cant seslect any other support, but this forum. 


Many regards,


David

Reply


Terms & ConditionsCookie settings