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Question

One of my computers does not sync one of the folders.

  • May 22, 2025
  • 2 replies
  • 43 views
C
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Suddenly, one of the folders dissapeared from one of my laptops. The folder is correctly uploaded to box.com, and it can be also viewed in the other laptops. I restarted, etc etc, but it does not appear. The other folders are correcty being updated. It is so strange. Never happened before and I have been using box drive for several years and several operating systems. This is the latest windows. 

 

    2 replies

    C
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    Hi Laura, 

    Welcome to the Box Community, I'm happy to help!

    Can you check if the folder name in Box.com has any special characters? 

    Some operating systems do not support item names containing some special characters.

    • Box OS-independent restrictions: Box does not support '/' and '\' anywhere in a file or folder name or whitespaces at the beginning or end of a file or folder name.
    • Windows OS restrictions:
      • < (less than)
      • > (greater than)
      • : (colon)
      • " (double quote)
      • / (forward slash)
      • \ (backslash)
      • | (vertical bar or pipe)
      • ? (question mark)
      • * (asterisk)
      • If Windows does not support certain characters in file names, Box marks them as problem files. See the list of Windows file name restrictions. Windows file name restrictions also shown below:
      • Windows does not support folder names that end with a . (period) character.
    • Mac OS restrictions:
      • Box does not support opening spaces.
      • Box does not recognize Mac’s character conversion in file names (for example, Mac changes any occurrence of / to : in file names).
      • If Mac does not support certain characters in file names, Box marks them as problem files. Contact Apple support for recommendations on renaming files, folders, or disks.

    If the item on Box has an unsupported name, rename the item on Box and Box Drive will re-process the download. If the local file has an unsupported name, rename the file locally.

    Hope this helps! If you have questions, please let us know and we will help you!

    Regards, 

    C
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    I have the same problem and the folder is not syncing onto one of my PCs.  The name does not appear to be the issue as there are no special charatersand the one it is created on is the same OS as the one that does not receive it.  It does appear on my Apple IOS cell phone Box instance.

     

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