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For as much as this service cost, it’s disappointing that it’s so difficult to contact Support directly. I can’t even find where to send Support an email much less a phone number.
I’m relegated to sending my problem to a community support page rather than getting this resolved efficiently.

I’ve been using Box Sync for years, and recently I received a zip file put it into a sub folder, unzipped it, but some of the files within that collection will not sync.
I’ve deleted all of them tried again, but still won’t sync.
I would like for a support engineer to login on my account. Find these trouble files, and let me know a) why they won’t sync, 😎 contact me directly to resolve the issue.
Thank you,
Mike Sibley.

Hi Mike,


Welcome to Box Community!


Please visit our support site to submit a case and see available support channels: support.box.com


However, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.


Thanks for posting! 


Best,
Ann


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