One folder not syncing

For as much as this service cost, it’s disappointing that it’s so difficult to contact Support directly. I can’t even find where to send Support an email much less a phone number. I’m relegated to sending my problem to a community support page rather than getting this resolved efficiently. I’ve been using Box Sync for years, and recently I received a zip file put it into a sub folder, unzipped it, but some of the files within that collection will not sync. I’ve deleted all of them tried again, but still won’t sync. I would like for a support engineer to login on my account. Find these trouble files, and let me know a) why they won’t sync, B) contact me directly to resolve the issue. Thank you, Mike Sibley.