Hi,
I can't login to box because my old phone, which had two-factor authentication set up for my Duo account, is damaged and not in working condition. I have changed my phone but I can't setup Duo on the new phone until I login, and I can't login without a passcode.
Rutwik
Hi Rutwik,
Welcome to the Box Community, I'm happy to help!
This might require some account specific information, so I've submitted a case to Box Support on your behalf.
Kindly check your email for details and updates.
All the Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
