Skip to main content
Question

Old Password

  • May 23, 2025
  • 1 reply
  • 80 views
Forum|alt.badge.img

I am trying to access shared files on box.com and it is asking me for a strong password which requires an old password which I do not have.  How can I unlock the account? 

    1 reply

    Forum|alt.badge.img

    Hi Shivram,

    Welcome to Box Community and glad to help!

    You can go ahead and reset your password.

    And as you change your password, make sure you're setting up a strong password to get an access to this shared content. 

    How do you define a “strong” password?

    • A "strong" password is a password of increased complexity. By default, Box does not require any specific level of complexity beyond the minimum number of characters.
    • A “strong” password must contain more characters than the minimum allowed. We recommend including numbers, special characters, and a mix of upper- and lowercase letters, but these are not required – they just help increase key space.
    • The criteria for a strong password for external collaborators is not related to the enterprise's password requirement settings but follows Box guidelines for strong passwords: using at least 8 characters, with either a combination of numbers, uppercase letters, or special characters (i.e. $#@&!).
    • If an external collaborator already uses SSO to access Box, we consider that a strong password and do not require updating the password.

    Hope it helps! 

    Terms of ServiceAccessibility statement