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Question

"old_Box" folders

  • May 23, 2025
  • 2 replies
  • 67 views
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Why is The Box client creating multiple folders ("old_Box", "old_Box_2", "old_Box_3"...and so on, see pic) under my user account on the computer? They are all empty and when I delete them they keep coming back. What are their purpose?
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    2 replies

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    Hi Kenneth, 

    Welcome to Box Community and glad to assist! 

    To help you isolate the issue: 

    • Are these folders showing inside your local Box folder? 
    • Are these folders in the Box website as well? 
    • Can I confirm the Operating System running in your machine? 
    • What is your current  Box version? 

    We'd love to hear back from you! 

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    I deleted them on my computer several times a couple of weeks ago and since then I don´t see them any more... I never saw them in the Box online... I´m running W10 Home on the computer... I don´t know the current  Box version or where I can see that...

    Everything is working fine now.

    Thanks/Kenneth

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