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Question

Old Account Deleted without warning, recover files?

  • May 23, 2025
  • 1 reply
  • 20 views
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I had an account with a prior employer. I did not realize that my box was getting deleted when it did. I was wondering if there was any possible way of getting some of the files back. Several personal files were backed up there as well as files that those who took my place would need.

    1 reply

    C
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    Hi there,

    Welcome to the Box Community! I'm happy to help.

    If you can’t access the email address associated with the Box account, we recommend either reaching out to the email service provider (ESP) to regain access to the email account or creating a new account. For additional guidance please review our support guide on Logging in to Box.

    Box does not have the ability to help you regain access to the email account. You will need access to the email address associated with the account to change the account password. 

    I suggest that in order to recover the files/folders you had in the account you can contact whoever collaborators you shared files with and asked to send you an invitation to the new Box account.

    Best,

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