Offline Issues

Hi Steve,

Welcome to the Box Community!

We'd love to help out with the issue you encounter but can you be a little more specific and provide additional information?

Are you having issue with Box Drive or Box mobile app's mark for offline feature?

Additional information will help us understand how we can help.

Best,

You know exactly what issues I’m having. It is with the offline feature for your moble app. FIX IT ALREADY, WHY IS IT TAKING SO LONG?!

Hi Steve, 

I have checked and it doesn't seem we have an on going issue with the Save for offline feature on Box Mobile apps.

I personally use this feature on my Android phone and don't see any issue saving files I need for offline access. Can you explain a little more about the issue you experienced and your workflow?

Best,

I guess you guys are not testing with mp3 or audio files. I’m on iphone & every time i upload mp3 files & mark them as offline they’ll work initially but then a few hours later i’ll go to listen in the car & it’ll say something like “unable to play” then i have to close the app and try again like 5-8 time until the file actually plays. Why is it unable to play if the upload & office process says it is complete & my files are saved on my phone?! This is a known issue for those of us who use BOX for audio storage & playback. Since we are a smaller group you guys just don’t even test or try to fix the issue.

Hi Steve, 

This is definitely an unexpected behavior as mine, I mean my audio files seem to work on offline with no issues.

Do you have the latest OS and version of Box for iOS installed? 

If you need further assistance and help on investigating on this, I would suggest reaching out to our tech support team by clicking on the “Contact Support” link just above this page.

Best,

YES I HAVE THE LATEST. I know you guys know about this issue. So many people have complained about it & you do nothing to fix it. I’m done with this service & paying for dropbox 👋🏽