Hello, for a few days now, when I open a word or excel file from my Box app on Android with Office 365 with a paid account, it doesn't work. As soon as Office is opened, the file download begins and I am told that it is impossible to download the file and that the server is not available. I noticed that on the Office 365 android app in cloud services Box is no longer inserted. So they are no longer compatible? what happens? Waiting for your reply, greetings.
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Hi Lorenzo,
Welcome to Box Community and glad to help!
I would like to suggest to reauthorise the Microsoft 365 app. Please find the steps below:
- Access your account in box.com and click on your initials on the top right hand corner
- Navigate to Account Settings > Security
- Click on X to forget any Office for Android app sessions.
- Once all are removed go back to the Box mobile app and try opening a file in Microsoft 365
- You should be prompted to authorise Box
Hope it works!
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