Hello, for a few days now, when I open a word or excel file from my Box app on Android with Office 365 with a paid account, it doesn't work. As soon as Office is opened, the file download begins and I am told that it is impossible to download the file and that the server is not available. I noticed that on the Office 365 android app in cloud services Box is no longer inserted. So they are no longer compatible? what happens? Waiting for your reply, greetings.
Question
Office 65 no longer works with Box on android
Hi Lorenzo,
Welcome to Box Community and glad to help!
I would like to suggest to reauthorise the Microsoft 365 app. Please find the steps below:
- Access your account in box.com and click on your initials on the top right hand corner
- Navigate to Account Settings > Security
- Click on X to forget any Office for Android app sessions.
- Once all are removed go back to the Box mobile app and try opening a file in Microsoft 365
- You should be prompted to authorise Box
Hope it works!
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