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Off load

  • May 23, 2025
  • 1 reply
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I off loaded the app on my iOS and it said 48.5 GB .. I have the free cell phone version. So that’s a lot. I loaded the app and now I see about 1.5 GB and I had a lot of material that doesn’t seem to be there. Where might they be or what happened. FYI: it would not open when the app loaded and I had to resign in. Could not find the account.

    1 reply

    C
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    Hi there,

    Welcome to the Box Community! I'm sorry for the confusion. I'm happy to help.

    If you still can't find your files, then one of the following might be true:

    • The files in question have been already emptied from the trash. Trash content on Box can be manually or automatically removed, depending on the settings for your enterprise. If you believe this has happened, please contact Box User Services.

    • The files you’re looking for were never uploaded to Box.com. The content in question could have been uploaded to a different Box account or service, or a problem might have occurred during the upload, resulting in these files not making it to your account as expected. If you're a Box Business or Enterprise user, your admin can run a report to validate or repudiate whether the files ever existed on Box, or not.

    Best,

     

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