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Question

Not saving photo docs

  • May 22, 2025
  • 1 reply
  • 58 views
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I am trying to save photos to the box drive and when I go to save it shows 0 and will not save any photo from any drive.  All it allows me to do is copy paste from one folder to the next.  I am told it's an issue with Windows 11 and box?  

    1 reply

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    HI Nicole, 

    Welcome to the Box Community, 

    It sounds like you are using a Windows Store Application which is not supported by Box Drive.

    • Windows Store Applications (Photos, Office, etc.): Users are unable to open files from the Box Drive folder when navigating to it from within these applications. Users may also experience errors or silent failures when saving from these applications into Box Drive. 
      We recommend you install the .exe or .msi version of these applications (for example, Photos or  Office) instead of the Windows Store app.  Otherwise, on the windows store app you'll need to save the item outside of the Box folder and then drag the item back into Box.

    For more details, please take a look at this article: https://support.box.com/hc/en-us/articles/360043695854-Windows-Specific-Known-Issues-for-Box-Drive 

    Thanks for reaching out and please let us know how else we can help!

    Regards,

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