NOT RIGHT. JUST SAYING...

I had a "individual" account. Was trying to upgrade it to a different tier that stated a cost Of $60.00. I am the only user. I missed seeing the smaller print on the site which stated a three user minimum. I guess my 70 year eyes are not as good they used to me. I put in my credit card and it went through. It displayed a confirmation charge of $180. (those 3 users) plus tax. I immediately tried calling them, chatting with them, but couldn't get through the correct number. I sent them an email to their billing dept which was the only email address I could fine. They responded without directly stating if they would refund the money. I am still waiting for a response.  Yea my fault too for not seeing the minimum users.  But the complaint was made within 5 minutes of realizing the mistake.  So much for customer service. NOT RIGHT.  JUST SAYING...