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Question

Not receiving security code on my new phone

  • May 22, 2025
  • 1 reply
  • 19 views
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Hello,

On my old iPhone I have the Symantec VIP app which gave me the 6 digit code to log into Box.   I now have a new iPhone and when all of my files (including the Symantec app) were transferred to my new iPhone, the Symantec app now doesn't provide the 6 digit code for me to access Box.   Please help me fix this !!   Thanks !!

 

    1 reply

    C
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    Hi Harris, 

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information, so I've submitted a case to Product Support on your behalf. You should be receiving an email confirmation shortly.
     
    Please check your email for details and updates.
     
    Thanks for reaching out and let us know how else we can help!
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