Not receiving Password reset emails

Hi Christine, 

Welcome to the Box Community, I'm happy to help!

This would be something Product Support team can investigate with you and may require specific account information. I see that you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.

Thanks for your patience and please comeback and let us know how it goes!

All the Best,

I am also having the same issue. Tried to reset several times but nothing was ever sent. Not even my spam box was getting anything. Emailed earlier today but no response. Please help!