Under my work email address (not the account I'm logged into now) I'm not receiving the password reset email. I've checked all junk folders and know I am able to receive box.com emails. Please help....need this for work.
Question
Not Receiving Password Reset Email
Hi Todd,
Welcome to Box Community!
Password reset works only for active and existing Box accounts. Can you trigger a new password reset email by using app.box.com/reset? Meanwhile, if your password reset email didn't arrive even after checking your spam/junk folder. Please see this article, "Troubleshooting Issues with Email Notifications".
If the issue continues, please let us know!
I was invited to a Box site by a third party that is using the site as a data room. The invitation used my work email address which is an address I've used with Box before so I can't "sign up" with that email address because it already exists in the Box system. I have forgotten the password for that email address and need to reset the password, but am not receiving the reset password emails. I've checked my junk folders and know I can get box.com emails because I got the invitation to the data room site. If someone can reach out to me privately I can provide the email address in question if that would help resolve the issue.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.