Hello.

We have a new BOX environment and we have setup one specific account on our AD environment to manage it. This account has an E3 licence on it and I can send emails to it without issue. When I go to enterprise settings and try to setup MFA, I am not getting any emails to the account. I have used the “test email” function as well but still not getting emails. Looking through out logs on office 365 it would appear that these emails are not being sent by box themselves. Obviously we need them to setup MFA and managed domains etc.

There are no spam filters etc in play here.

Thanks a million

Paul.