Not receiving email notifications when files are previewed

Hi CocoJN,

Welcome to the Box Community! I'm happy to help.

May I know if have the file/folder shared in order for the collaborator to preview and receive notifications?

I'm not seeing any shared folders in the account. 

I suggest that you check this links from our Box Product Support about sharing contents and notifications.

https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#h_01GKQESRA8G5X8C7Y1P4SJRPRY

https://support.box.com/hc/en-us/articles/360043696854-Inviting-Collaborators

https://support.box.com/hc/en-us/articles/360044194613-Using-the-Box-Notification-Center

Best

Hi AJ,

I have not changed any settings to what I was doing previously when it worked perfectly. 

I am not sharing these files with "collaborators", I am just letting anyone I send the file to, to preview it. They are not collaborating or editing the file, so I am a bit confused by what you mean by sharing? I am just letting them view only. As said I never changed any settings to what i was doing previously when it worked. 

Please advise

thankyou

Also just confirming I checked my shared settings and all folders are being shared, so can you advise if there is an issue. 

Thanks

Hi there,

I'm still not receiving email notifications when a file has been previewed. I have tried everything, changing email, resetting the notification status to default or overriding and still nothing. That was pretty much the reason I am using box, if there is no solution, I will have to find another alternative. If you can please advise as this was working perfectly till a week or so.

Thanks