Not receiving email notifications

Hi Jacob,

Welcome to Box Community and glad to assist!

I've investigated our email server logs and your email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've removed the email from this suppression list, so the user should now be receiving emails from Box.

To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from:

• box.com
• notify.box.com
• reply.box.com
• track.box.com

It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you. Ask that emails from the domains above be added to the email allow list (safe sender) to ensure that Box messages are not blocked.  Please review this help article: Troubleshooting Issues with Email Notifications. 

Thanks for posting!

Good morning

I have added all the domains as a safe sender within Outlook and within our spam filter.  My colleagues with the same domain (@grantstreetfunding.com) are continuing to receive notifications after a test file was uploaded.    This notification was not sent to me.  If I have confirmed with my IT dept that these domains are not blacklisted, have been whitelisted, and are not going to quarantine.  Does your removal from suppression list take time to propagate?  Please advise on next steps.