Invited as an editor from a 3rd party. I was receiving notifications until 2/26 and they suddenly stopped. IT has verified we are not seeing the emails come through. I have confirmed my notification settings and the emails are not going to spam, 3rd party removed and added me back to the shared folder. Any feed back is appreciated.
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Hi Jacob,
Welcome to Box Community and glad to assist!
I've investigated our email server logs and your email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've removed the email from this suppression list, so the user should now be receiving emails from Box.
To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from:
- box.com
- notify.box.com
- reply.box.com
- track.box.com
It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you. Ask that emails from the domains above be added to the email allow list (safe sender) to ensure that Box messages are not blocked. Please review this help article: Troubleshooting Issues with Email Notifications.
Thanks for posting!
Good morning
I have added all the domains as a safe sender within Outlook and within our spam filter. My colleagues with the same domain (@grantstreetfunding.com) are continuing to receive notifications after a test file was uploaded. This notification was not sent to me. If I have confirmed with my IT dept that these domains are not blacklisted, have been whitelisted, and are not going to quarantine. Does your removal from suppression list take time to propagate? Please advise on next steps.
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