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I have attempted several times to change the primary admin but have been unsuccessful. I am not receiving the confirmation email at either my email address or the new admin's email for approval.

Hi Mo, 


Welcome to Box Community! 


To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 


Thanks for posting!

Hello Rona,


Please advise where they will contact me?

I am also having this exact same issue. Appears it has not been fixed.

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