I have attempted several times to change the primary admin but have been unsuccessful. I am not receiving the confirmation email at either my email address or the new admin's email for approval.
Hi Mo,
Welcome to Box Community!
To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.