I created a new user and the invite never went through to activate the account. Subsequent reset emails don't go through either. I deleted the account and remade it, same issue. The email is not in the junk folder. I have added @box.com and all recommended addresses (Troubleshooting Issues with Email Notifications – Box Support) as trusted senders but I didn't received the emails yet. My antivirus doesn't seem to be blocking any email either.
Question
Not receiving confirmation email and password for new account
Hi Robert,
Welcome to the Box Community, I'm happy to help!
This might require some account specific information, so I've submitted a case to Box Support on your behalf.
Kindly check your email for details and updates.
All the Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.