One of my co-workers has not received a confirmation email despite several tries and checking the firewall too. Could you help with this issue?
Question
Not receiving confirmation email
Hi Koki,
Welcome to the Box Community! I'm happy to help.
I suggest that this user contact us to check on the email if this is included in the suppression list.
You may need to loop in your IT department to assist you; please take a look at this help article:
Also, please check your virus scan, Internet Service Provider, or company's mail server or firewall and make sure that your email client is not blocking emails from
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box.com
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notify.box.com
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notify-e.box.com
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notify-w.box.com
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reply.box.com
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track.box.com
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track.notify-e.box.com
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track.notify-w.box.com
Best,
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