Hello support team,
I sent box invitation to my friend 3 times. But any email didn't go to his mailbox. He uses @outlook.com. My email which uses same @outlook.com domain has no problem. I could receive and confirm my link to use BOX.
Can you see what happened?
Hi SangHoon,
Welcome to the Box Community, I'm happy to help!
Has your friend already checked his spam/ junk or other email folder for this?
I would also recommend sharing this article to your friend on how to resolve issues with email notifications: Troubleshooting Issues with Email Notifications
Let us know if you have questions, and we'll do ur best to help!
Regards,
I checked all of above your mentions. Only one thing left is below item.
Email on suppression list: If Box notifications ever bounce, emails are automatically added to our suppression list. Open a case with the support team to check the affected email address(es).
However, when I click 'Open a case...' link, it goes to community portal. I don't find out any form to submit my case. Would you please help me this out? It probably be possible that my friend's email address has been added BOX team's suppression list, for some reason.
Thank you.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
