Hi Erin,

Welcome to the Box Community, I'm happy to help!

This would be something our Product Support team can investigate with you and may require specific account information. I've gone ahead and created a ticket  so that an agent can work with you on this. 

Kindly check your email for details and updates.

Thanks for reaching out and let us know how else we can help!

Regards,

France, a coworker is experiencing this same thing. Can you please create a ticket for him too:

[personal information--redacted]

He's recognized in your system, I believe, but I am not sure what is happening. He can be reached at 

>personal information--redacted] Tracy G. 

Hi M, 

Welcome to the Box Community, I'm happy to help!

Upon checking, I see a ticket has been submitted for your co-worker, the ticket number is  #2685545.

Kindly advise the user to wait for a response from a member of the Product Support team, they will reach out soon to help address the issue.

Regards,

We are having the same problem, collaborators receiving the invitation but not the verification email.