Question

Not Receiving Box notification on E-mail

Sir,

I am not receiving the Box notification on E-mail , It was stopped automatically. So request you to fix the issue and the confirm the same.

Thanks.

Hi Gaurav,

Welcome to Box Community and glad to assist!

We've checked and you are correctly receiving email(s) from Box. In this case, we suggest you to troubleshoot:

Check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox.
Firewall, Content Filter, or Email Security Policy: Check if your firewall or virus scan is blocking the email notifications. Contact your Internet Service Provider (ISP) or Corporate IT department and ask that emails from the following domains be added to the email allow list (safe sender) to ensure that Box messages are not blocked.
- box.com
- notify.box.com
- reply.box.com
- track.box.com

Incorrectly typed email address: Is the sender using your correct email address? Just one mistyped letter will cause an email to go to the wrong address or make it undeliverable. Ask them to double-check that they entered your address correctly.

Get more details by visiting this article.

Hope it works!