Skip to main content
Question

Not receiving access invitation

  • August 3, 2026
  • 1 reply
  • 20 views
P

Our HQ states they have been sending me an access invitation, but I am not receiving it in my email. I have checked my spam folder, it is not there. I have received other Box emails. (For example, I changed my password, and received that email quickly enough). I don’t recall if I “confirmed” my email when I created the account, but I can’t find anything telling me how I can check that. I can’t find anything online that has helped, nor can I find anyway to talk to a live person. I don’t have another email to create a different account. 

Can someone please help? 

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • August 5, 2026

      Hi ​@PVBA Membership, 

      Welcome to Box Community, and we’ll help review what’s preventing you from receiving the access invitation. 

       

      There’s no requirement to confirm your email address for this account, especially you mentioned that you’ve already changed your password or atleast have suggested that you’ve reset your password. 

       

      If you’re not receiving the invite notification through your email, here are the things you need check: 

      1. Reach out to the colleague who sent the invitation and make sure that the invitation was sent to the correct email address. 
      2. Check your Spam/Junk email folder. 
      3. Check if your firewall or virus scan is blocking the email notifications
      4. If you are experiencing scanning issues, check the HTML code of the templates for any changes and adjust your scripts.
      5. Log in to the Box.com and review your notification center to see if there was an invitation to access a certain file or folder. 

      To review your notifications:

      1. In the top-right corner of your Box account window, click the bell icon. Box displays the Notifications Center window.
      2. Hover in the Notifications Center window, and mouse scroll.
      3. To accept an invitation, hover on the invitation notice and click Accept.
      4. To open a file for which you’ve received a notification, click the notification. Box opens the file.

       

      For more details, you can visit these helpful articles: 

      Troubleshooting Issues with Email Notifications 

      Using the Box Notification Center

       

      Hope it helps! Let us know if you need additional asstistance. 

      Terms of ServiceAccessibility statement