Skip to main content
Question

Not receiving a log in text code from Box

  • May 22, 2025
  • 1 reply
  • 57 views
Forum|alt.badge.img

Hello, I received an SMS verification code before but now I don't, what’s wrong?

    1 reply

    Forum|alt.badge.img

    Hi Basak, 

    Welcome to the Box Community!

    I wanted to check if you are still having issue receiving the SMS code for your 2FA?

    I've checked with our Product team and there is no issue sending 2FA codes on Box end. If you are still having issue, I suggest checking in with your provider for  any delays. 

    If you need assistance in disabling the 2FA for your account, please go ahead and submit a ticket to our Product Support team here and someone will reach out to you to assist you further.

    Terms of ServiceAccessibility statement