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Question

Not receiving a log in text code from Box

  • May 22, 2025
  • 1 reply
  • 22 views
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I am entering my phone number to receive a 6 digit code via text, but I am not getting a text from Box. So now I can't log in to get to work.

I know my phone is OK because I get texts all day long.

Thanks in advance for your help.

Kraig

    1 reply

    C
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    Hi Kraig, 

    Welcome to the Box Community!
     
    This will require specific account information to resolve and for our Box Support team to work directly with you, so I've submitted a case to Product Support on your behalf.
     
    Please check your email for details and updates.
     
    Thanks for your participation and let us know how else we can help!
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