Hello, I am not getting the SMS alerts to authenticate my account. Please advise who to contact to trouble shoot and correct.
Question
Not getting SMS Text for Authentication
Hi Gabriella,
Welcome to the Box Community! I'm happy to help.
This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates.
Best,
Hello AJ,
I am facing the same problem when attempting to login to Box Drive. i am not getting the SMS text for authentication.
can you please create a ticket for me as well.
thanks Ramzy Naber
I have the same issue. I have enabled SMS 2 factor authentication, but upon entry of my user name and password on the same PC as I have previously logged in from, I am not getting a two factor authentication prompt, the system is just going ahead and logging me in.
I checked under my user security settings and verified two factor authentication shows enabled.
Please advise
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