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Question

Not getting SMS Text for Authentication

  • May 22, 2025
  • 4 replies
  • 102 views
C
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Hello, I am not getting the SMS alerts to authenticate my account.  Please advise who to contact to trouble shoot and correct. 

 

    4 replies

    C
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    Hi Gabriella,

    Welcome to the Box Community! I'm happy to help.
     
    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 
    C
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    Hello AJ, 

    I am facing the same problem when attempting to login to Box Drive.  i am not getting the SMS text for authentication. 

    can you please create a ticket for me as well.  

    thanks Ramzy Naber 

    C
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    Likewise, please would it be possible to advise. Thank-you. J Stobart

    R

    I have the same issue. I have enabled SMS 2 factor authentication, but upon entry of my user name and password on the same PC as I have previously logged in from, I am not getting a two factor authentication prompt, the system is just going ahead and logging me in.

     

    I checked under my user security settings and verified two factor authentication shows enabled.

     

    Please advise

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