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Question

Not getting password reset email

  • May 23, 2025
  • 2 replies
  • 110 views
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Hi,

Since last week, I am not getting email updates of changes or uploads of BOX Drive in spite of no changes made in the settings.

Issues:

1. Not getting email updates of changes made in box.

2. Not getting password reset email of the box.com

    2 replies

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to assist! 

    You may have experience issues in receiving your email notifications. And to address the issue, here's our recommended troubleshooting steps. 

    Hope it works!

    Forum|alt.badge.img

    One of my users is having the same issue, can you please assist with this user.

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