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Question

Not getting notifications when I am tagged on a folder

  • May 23, 2025
  • 1 reply
  • 58 views
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I used to get a red circle (by the bell) saying how many files have been uploaded and shared with me and that doesn't happen anymore. Yes, I tried to resolve the issue in settings. This is critical to my job. I have to manually check to see how many documents need my attention. 

    1 reply

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    Hi Jessica, 

    Welcome to the Box Community, I'm happy to help!

    To confirm, is this happening to folders that you own or folders you joined owned by someone else?

    If this is happening on folders you joined, can you check the settings of those folder to make sure that proper notifications has been set or if its been disabled. Take a look at this article on how to set notifications of folders you've been invited to: https://support.box.com/hc/en-us/articles/360043696014-Understanding-Box-Folder-Settings#emailnotifications

    Hope that helps!

    All the Best, 

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