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Question

Not getting extra storage on using mobile app.

  • May 22, 2025
  • 3 replies
  • 59 views
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I recently got an email which stated I will get extra storage on using mobile app. But after using the mobile app I didn't get any extra storage. Please solve the problem.

Thanks

    3 replies

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    Hi Jogs,

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information to address, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. 

    Please check your email for details and updates.

    Regards,

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    Hi France, I have the same issue got the email and installed the app but no extra space yet and was wondering if it takes a few days or is something that support need to be involved, thank you for your help

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    Hi Felipe, 

    Welcome to the Box Community, I'm happy to help!

    This will require some account specific information to address, so I've submitted a case for you as well with Box Support. Please check your email for details and updates.

    Regards,

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