I have an old account with email address. I tried to login but the system said password expired and I did as instructed. Then I could not find the password reset confirmation email including the spam mailbox. Please help me. Thank you.
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Question
Not found password reset email for an old account
Hi there,
Welcome to Box Community!
Once again, please generate a new password reset email via box.com/reset and should the issue persist checkout this article, Troubleshooting Issues with Email Notifications.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.