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Question

Not able to see documents that my partner is sending me

  • May 22, 2025
  • 1 reply
  • 65 views
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My partner has sent me an invite via email to collaborate on documents. When I click the acceptance link, it has me log into my Box app, but all of my folders are empty. Why can’t I see these documents that I’ve accepted to collaborate on?

    1 reply

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    Hi Stuart, 

    Welcome to the Box Community!

    I wanted to check if you are still having issue accessing the files your partner has sent to you.

    If so, he may have sent you a Shared link rather than an invitation to collaborate in a file or folder. Files in a shared links are "read-only" and accessible through the link via a browser, the actual file will not appear in your All Files page, whereas "collaboration invite" brings the actual file/ folder into your folder tree.

    Here is an article that further discuss the difference between using a Shared link and inviting a Collaborator: https://support.box.com/hc/en-us/articles/360044196073-Collaboration-Frequently-Asked-Questions 

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