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Question

Not able to Login using School portal

  • May 22, 2025
  • 1 reply
  • 64 views
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I can't log in using my school staff credentials. It keeps saying Invalid login credentials when I am 100% entering in everything accurately.

    1 reply

    Forum|alt.badge.img

    Hi Faith, 

    Welcome to the Box Community, I'm happy to help!

    I checked your profile in this post and I see it's linked to a Personal Free account.

    Are you logging in to your school portal using the email linked to this profile? If so, logging in to your school's SSO page will not work since your Box account is not Managed by your institution's Box.

    You need to choose the option 'Not Part of <Company name>" and that will redirect you to Box website login page: https://account.box.com/login You should be able to login on this page using your Personal Box email and password and access items that was shared to you.

    If you need your Box account to be managed by your institution's Box, you will need to reach out to your Box Admin (or internal helpdesk) and have them add you in their network following this article: https://support.box.com/hc/en-us/articles/360044195233--Invite-Existing-Box-User-Message-When-Adding-User 

    Let me know if you have any questions and I will do my best to help you!

    Regards,

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