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Question

Not able to access to videos.

  • April 24, 2026
  • 1 reply
  • 15 views
K

Hi, I have a question regarding video review.

A collaborator shared several videos with me for review. I am not able to download them to my computer, so I need to view them via streaming. I can access and play the videos through Box on the web browser without any issues.

However, when I try to open the same videos using the Box app on my MacBook, I receive a message saying that the file cannot be opened and that I do not have permission.

Is there a way to enable viewing these videos through the Box app on my MacBook?

Thank you.

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • April 27, 2026

    Hi ​@KeisukeU,

    Welcome to Box Community, and we’re going to assist in regard to your Box Preview error! 

    I just have a few questions regarding your Box Preview error and please bear with me: 

    • Could you confirm the Operating System running in your machine? 
    • What is the current version of your Box for desktop application?
    • Has it ever worked before? 
    • What is your collaboration access to the affected file? 
    • Could you download the affected file from the Box website and preview the file? How was it? Did you get the same error message? 

     

    Thanks for posting, and we hope to see your answers to those questions. 

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