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Question

Not Able to Access Folders via email Invite

  • May 22, 2025
  • 1 reply
  • 25 views

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I'm using box for work. When a colleague sends me an invite via email to work together on a folder, and I click the invite link I don't see the folders in my account? I either get a 

"Oops! We can't seem to find the page you're looking for."

The invitations are not old. I have accepted them clicked the invites within a few hours of them being sent.

 

Thanks,

A

1 reply

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Hi Alanna, 

Welcome to the Box Community!

This error can happen if you click the invite link on a folder you were previously invited but have since been removed from or the content has been deleted.

I recommend reaching out to the person who invited you to that folder and check if are still listed as a collaborator and check if the content is still available.

Thanks for posting and please let me know if you have any questions!

Best regards,