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Question

None of the 2FA options work

  • May 23, 2025
  • 1 reply
  • 3 views

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When I try to add a 2FA, none of the options work.

QR code not loading

Phone number not valid but it is!

Email keeps saying it is invalid....

Chrome might be blocking things, I see some error in the console (I have ad blocker off for box) - and not I'm not going to use another browser (chrome is 60+% of the market share)

Thanks for looking at this issue

1 reply

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Hi,

Welcome to the Box Community! I'm happy to help.

This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

Please check your email for details and updates. Thanks for your patience!

Best,