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Question

Non-Trusted Certificate on FTP connection

  • May 27, 2025
  • 1 reply
  • 10 views

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We use WS_FTP to schedule nightly FTP transfers to and from Box.com. Lately these transfers have failed, and I suspect (as well as hope) that the culprit is a Non-Trusted Certificate (see screenshot).wnj01HZ5NQYGG6WFGV2ZR71FDGGNE.png

I need to remedy this quickly because copying these files manually is setting me behind at work. I'm reluctant to "trust this certificate" as I'm filling in for my CIO who is out on extended leave and I'm not sure what potential liabilities I might expose my employer to.

Is this something Box support can help me with, or do I need to contact DigiCert Inc?

Thanks,

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Ian, 

Welcome to Box Community and glad to assist! 

In order to help with your FTP connection error, please post it to forum.box.com

Thanks for posting!