My folder is showing 9.2gb out of 10gb without any significant files on my folder. Wanted to send a ticket to roll back my space but creating ticket is not found. 
Question
No space, no files
Hello, I have the same exact problem. Box full but there are no files. Also a link is not available to create a ticket.
Hi All,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
Yes, i already saw that article. I tried to make a ticket but couldn't find "Submit a Ticket". Anyway, it's okay now. Thanks!
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