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Question

NO SMS Authentication code sent

  • May 22, 2025
  • 4 replies
  • 32 views
C
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I try to login  Box drive in Windows 10 but did not receive SMS Authentication code
but I received it when I login in web browser (Edge)

    4 replies

    C
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    Hi Wijak, 

    Welcome to the Box Community and thanks for your post!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience!
     
    Best,
    C
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    Hi there,

    My manager is having the same problem logging in from his new computer and not receiving an SMS Authentication code.  Can someone from the Box help team please email us at the below address to assist?

    [personal information--redacted]

    [personal information--redacted]

    Thank you!

    Kassie

    C
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    Hi Kassie, 

    Welcome to the Box Community!

    This may require specific account information and they will to work directly with a Support representative to resolve the issue

    Please have the affected user submit a ticket to Product Support via this link and our support rep will reach out to them to look into it.

    Thanks for your post and participation in the forum!

    Best,

    C
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    Hi there,

    Kindly I would like to request help with logging in to my box sync app, it has been a while since I didn't receive an SMS authentication on my phone.

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