Skip to main content
Question

no security code by sms

  • May 22, 2025
  • 1 reply
  • 18 views

Forum|alt.badge.img

Hello.

Since yesterday I tried to connect on the app on my phone but it requires a security code that is said being sent but I received nothing. I clicked several times to get the code, but still I received nothing, while it says it has been sent.

Is there any other way to connect without this code?

Thank you

1 reply

Forum|alt.badge.img

Hi Diane,

Welcome to the Box Community!

This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates. 
 
Best,