Para el ingreso a mi cuenta esta configurada para verificación 2FA. Pero mi móvil robado y cambie de numero al tener otro móvil no me puede llegar el código. por favor necesito ayuda para recuperar mi cuenta
Question
NO PUEDO INGRESAR A LA APLICACION POR FALTA DE deshabilitar 2FA
Hi Andres,
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To access my account it is configured for 2FA verification. But my cell phone was stolen and I changed my number because I had another cell phone and I couldn't get the code. please i need help to recover my accountHi Andres,
Welcome to the Box Community!
This would require specific account information to resolve and it looks like you already have an open ticket for this issue with Product Support. Please continue working with them and check your email for updates.
Thanks for your patience and please comeback and let us know how it goes!
Best,
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